Meet Our Heroes

My family prides itself in creating an organization in which responsibility and rewards are shared across the company. We started small and we understand the hard work it takes to do every job at the company. We strive to do the little things well and do so consistently. My favorite part of growing my Dad's business is being the hero for our communities. I love to spend time with my large family, including four grown children, four grandkids and two great-grandkids. In my free time, I enjoy golfing, learning about history, biking, yoga, chess, meditation, playing piano and eating healthy food (sometimes). Thanks for getting to know us and we look forward to serving you!

Brad is a third generation Sullivan plumber who grew up working his dad and grandpa learning the trade and the Sullivan way of providing super service. I've been working for my family's company my entire life and have worked every job within the company. He is a certified plumbing, heating and cooling technician. In his spare time he loves watching Brighton Heights sports and spending time with his son.

Sarah loves solving problems for our customers and her position has helped her learn time management. She loves to spend time with her fiance, friends and family. In her free time, she enjoys watching movies and TV and making crafts.

Justin Terhune, our dedicated Service Manager, is passionate about his job and embraces the limitless growth opportunities the industry offers. When not working, he enjoys quality time with his fiancée, Kelly, and their four children. Justin thrives on the balance between rural living and the excitement of the city. He's also a sports and dance enthusiast, with a family that loves to travel and create memorable moments.

Madi is a fourth-generation employee of our company from the Sullivan family. She helps part-time while attending high school and loves learning new skills to help her prepare for her future. While she loves being part of the company, she's passionate about studying to be a pediatrician. Madi loves playing softball, spending time with friends, and her favorite cuisine is Japanese.

Susan is an Accounting Assistant new to the industry, and she loves working alongside great people while developing her skills in patience, kindness, and understanding. When not working, Susan enjoys spending time with her family and friends, especially her husband, three stepchildren, and three grandchildren, and attending her grandchildren's baseball and basketball games.

Marc grew up in Greensburg, but he loves working in Brighton Heights and getting to explore the unique neighborhoods that he thinks all have their own "personality." Marc loves the Brighton Heights Steelers and dreams of one day taking a trip to Europe!

Amber is a compassionate customer service representative who finds joy in spending time with her son, watching the Brighton Heights Penguins, playing games, and doing cross-stitch and crafts. She's a proud owner of three cats who keep her company at home. She is known for her hard-working and patient nature, and her empathy shines through in her interactions with customers. She draws inspiration from her mother, who taught her to keep going no matter what life throws at you.

As a customer service representative, Missi loves being able to help turn a customer's bad day into a better one. She describes herself as honest, reliable, and diligent, and enjoys traveling with her husband in her free time. She is a proud grandmother who loves Italian cuisine and the Brighton Heights Steelers!

Dakota Mock is a customer service representative, new to the industry but bringing extensive experience in customer service. Her background has taught her effective communication and how to remain calm under pressure. Dakota's greatest inspiration is her mother. When not working, she enjoys spending time with her boyfriend, her three children, and her family. She loves swimming and attending baseball game.

Sam, a proud Brighton Heights resident, embraces the city's diverse culture and the kindness of its people. Living near her family, including her spirited younger sisters, brings her immense joy. Her Grandmother Carrie serves as her greatest inspiration, always ensuring everyone's well-being. Sam finds great fulfillment working at Sullivan, where the friendly and helpful atmosphere prevails. In her spare time, she enjoys playing video games, spending time with friends, and cherishing precious moments with her family.

Glenn is your go-to guy for all your new furnace and air conditioning units. He understands how to make your home comfortable and safe. There is never a dull moment in Glenn's house. He and his wife, Lori, are incredibly proud of their two daughters, four sons and eight grandkids. In his off time, Glenn loves to go to dinner with his wife, play golf, play bocce and watch the Brighton Heights Pirates!

Bruce Keffer is a Comfort Consultant who is motivated by helping homeowners find the perfect system to create a comfortable home. He loves working with the team at Sullivan and values the family-oriented environment. When not working, he enjoys spending time with his family, riding his Ebike, building and riding mini motorcycles, camping, and fishing.

You'll hear Jamie's cheery voice on the phone. As a mother and grandmother, Jamie cherishes the time she spends with her family. When not working, she loves to go camping, laugh and spend time friends. Plus, she's a huge football fan who loves to cheer on the Brighton Heights Steelers!

Mohamed is a software specialist who enjoys helping his colleagues optimize software and streamline workflows. He believes that with grit and a growth mindset, he can tackle any challenge. In his free time, he plays soccer and explores the city's boutiques and art galleries with his wife, particularly in Lawrenceville and the Strip District.

A registered Master Plumber, who was the first in Allegheny County to pass National Testing for heating, air conditioning and heat pump certification – Bob could work anywhere, but loves working at Sullivan because of the owners’ integrity and their ability to make the workplace an enjoyable place to be! 22 years on the job and he’s studied with some of the region’s most talented in the industry.

Dean's greatest inspiration is his wife because she’s a hard worker who always has time for someone in need. In his free time, he loves spending time with his wife, his friends, playing golf, bowling or playing XBox. He really enjoys getting to know the hard workers he works alongside, who no matter the size or complexity of the situation, find a way to do the job.

Matt Stanton is a dedicated parts runner who finds fulfillment in providing solutions that bring relief to his customers. Through his work, he's learned responsibility and pride. Off-duty, he unwinds through golf, softball, baking, and spending time with his girlfriend. Matt loves living and working in Brighton Heights because of the great hometown pride.

Born in Shadyside, Trevor prefers life in the city, but his favorite sports team hails from NY - the Giants! Trevor enjoys making sure the right part gets to your home!

Marianne routes heroes to your home and she loves getting to know our customers and learning their stories. She believes that there's so much to see in our world, so she loves traveling with her boyfriend to see new places and attend concerts. She hopes to one day go on an African Safari!

Beth spent 22 years of service in law enforcement, so she's used to working with heroes! Her greatest inspiration is her Aunt Jane, who worked tirelessly for everything she had and was always willing to help someone in need. Beth has been married for sixteen years and enjoys camping, riding motorcycles, and spending time with her pets.

Ken Polites is a Camera Technician with over five years of experience. He enjoys spending time with his two kids, Owen and Arya, and his fiancé, Jasmine. Ken values accountability and enjoys helping others solve problems. Outside of work, he enjoys kayaking, fishing, and hiking with his family.

Jordan knows hard work pays off, and he focuses on that goal each time he sets out to find the clog in a home’s sewer line. Jordan takes great pride in finding relief for homeowners who deal with the stress and mess of a clogged sewer. When not working, Jordan enjoys spending time outdoors with his fiance and two boys.

Tim enjoys working as an installer because he gets joy from working with his hands. His work has taught him to be compassionate, caring, persistent, and to remain accountable. When he's not helping our customers, he enjoys spending time with his family, friends, fiance and vacationing to Europe. He loves being outdoors to fish, hunt, and ride his motorcycle.

John Falbelli is a dedicated Service Technician, bringing a fresh perspective as he begins his journey in the HVAC and plumbing industry with Sullivan Super Service. He’s excited to join a well-established company and serve customers across the county, meeting new people with each call. His work has taught him the value of patience and understanding. Outside of work, John enjoys spending quality time with his family and friends.

Andrés Ramirez is a Service Technician from Penn Hills, passionate about helping customers solve their problems. New to the industry, Andrés has learned that patience is key to success. When he's not on the job, he enjoys sports and spending time with his large family, who share a love for games, music, and quality time together.

Caden Desimone is a Service Technician who relishes the challenges of his work in the industry, where problem-solving and continuous learning are key. His role has taught him the importance of respect, following instructions, asking questions, and self-improvement. In his spare time, Caden enjoys quality moments with his partner, family, and friends, who have been instrumental in shaping his character and maintaining his vibrant personality.

Gabriel Durso is a Service Technician inspired by his desire to learn skills for home care. He began his career learning from values positivity in the workplace, believing it enhances work quality. Outside of work, he enjoys hiking and maintaining his vehicles.

Lucas Gonzalez, a seasoned Service Technician, thrives on exploring the world city by city. With years of industry experience, he relishes utilizing various trade skills and understanding multiple fields. Work has taught Lucas the importance of building strong relationships with peers. While he enjoys staying busy, he finds relaxation in playing video games.

Desimond Hicks, a dedicated service technician from Penn Hills, Pennsylvania, finds joy in assisting those in need. Married to his high school sweetheart, he is the proud father of two children, aged 5 and 2. Desimond's favorite part of working in this industry is providing service to people in need. Through his work, he has learned the invaluable lesson that no one person is the same.

Donald Black, a service technician from Oklahoma, is a devoted family man. Married with children, Donald has learned patience through his work life. His favorite part of the industry is the satisfaction of identifying and solving problems efficiently.

When Ryan was young he wanted to be a brain surgeon, but his work in the HVAC industry has taught him that sometimes the simplest answer is the correct one. He loves learning valuable skills and helping customers. In his free time, Ryan enjoys playing guitar, golfing, playing with his children and spending time with his wife.

Tyler's favorite part of working at our company is working with his hands and learning to maintain all types of systems, whether it's plumbing, HVAC, or hydronic. Through his work, he's reminded to be patient and to plan ahead. When he's not working, Tyler enjoys skiing, mountain biking, leatherwork, and spending time with his family.

Mark’s favorite part of working as an apprentice is diagnosing the problem for the customer so he can quickly come up with a resolution. Originally born in Slippery Rock, has has always enjoyed the morning and doing Brazilian Jui Jitsu, as well as being outdoors. Mark loves spending time with my girlfriend and her daughter.

Joe is a versatile Service Technician who enjoys the diversity of his job and the fact that every day is different. He's an avid traveler who loves visiting the beach, going to Kennywood, and working out to stay in shape. Joe's favorite part of living in Brighton Heights is the city nightlife, where he can relax and unwind after a long day at work.

Chadwick is a skilled Service Technician originally from Princeton, IL, who comes from a large family. He's an avid cyclist and a fan of the Jumbo-Visma team. Chadwick finds inspiration in his grandfather, who instilled in him a strong work ethic and the value of hard work. He takes pride in the home he's renovating with his girlfriend, using his love of working with his hands to create a beautiful space. He enjoys solving customer problems and teaching them about their systems. Chadwick is a proud owner of two dogs and fish. When not working, he loves being on two wheels, whether it's motorcycles or bicycles, playing tennis, and tinkering with saltwater fish tanks.

Daniel is a service technician who loves fixing things and working with his hands. He's a Chicago Bears fan who enjoys rock and reggae music, fishing, and spending time with friends and family. He takes pride in providing excellent customer service and ensuring his clients are satisfied with his work.

Mustafa Goins, a service technician from Homewood, finds joy in bringing happiness to others' homes. Married with one child, he values patience and preparedness in his work, always equipped with the right tools. Outside of work, Mustafa dedicates time to learning and worship, reading, family moments, and staying active through exercise.

Ken Burns is a dedicated family man with two children and a love for the Brighton Heights Penguins, country music, and Italian cuisine. Ken draws inspiration from his children and enjoys helping people with their problems. When off-duty, you'll find him skiing or tending to his garden. This compassionate, resourceful, and diligent individual also has a hidden talent for playing the harmonica and appreciates the cultural diversity of Brighton Heights.

Ben says his favorite part of the job is meeting and developing relationships with new people. He even claims he's married to his job! In his spare time, he loves to play music on his guitar, play video games with friends and play with his four cats and two dogs.

RaShawn is a service technician who takes great pride in his work. Coming from a family of athletes, he finds inspiration in their achievements. When he's not on the job, RaShawn enjoys listening to rock and rap music and playing video games. He appreciates the freedom of experiencing something new every day at work, which has taught him valuable lessons in patience and the rewards of hard work.

Gordan Bieber, a Service Technician, finds fulfillment in his work, knowing that the skills he's acquired in plumbing and HVAC are essential for homeowners. His experience has reinforced the importance of attention to detail and continuous improvement. Beyond work, Gordan enjoys quality time with his wife and five children, including coaching wrestling and providing support to friends and family.

Nick Gibson works for our team as a Service Technician. He thrives on industry challenges, finding joy in problem-solving to ensure customer satisfaction. Beyond work, he unwinds through relaxation, exercise, and cherished moments with his kids. A dedicated professional and devoted family man, Nick embodies balance and expertise.

When not at work, you'll find Jack working on his truck, playing with his pet cat or enjoying the view of our city skyline. His favorite part of the job is working with customers one on one to solve their problems!

Chris' favorite part of working in this industry is getting to meet new people every day. He enjoys spending time with his wife, daughter, son and their two cats, Luke Pury and Kitten Tarintino. In his free time, he loves going fishing and camping.

Jake Hazlett is an experienced installer with over five years in the plumbing industry. Married with four children, Jake finds inspiration in his family. He loves the variety of challenges the plumbing industry presents and believes that any challenge can be overcome. When he’s not working, Jake enjoys spending time with his family, fishing, camping, and smoking BBQ.

Jawuan T. Brown is part of our install team and a proud father of two. He draws inspiration from his children and his mother, who motivate him every day. Jawuan's work has helped him improve his time management skills. When he's not working, he enjoys spending quality time with his family and visiting the mall.

Deon Worthy, an installer, finds joy in learning, fixing, and helping. He adores traveling with his family and caring for their pets. Through work, Deon learned the importance of thoroughness and quality, never skipping steps. Helping others is his passion and driving force.

JB Loughney is a dedicated Camera Tech who brings his expertise and passion to capture the unseen. When he's not working, JB finds joy in the thrill of skiing down slopes, navigating white water rapids, and conquering mountain trails on his bike. With a warm smile and an open heart, he embraces the opportunity to meet new people every day, finding inspiration in their stories. As a devoted husband and father of two daughters, JB strives to be a better person, guided by the love and admiration he holds for his family. He says his work has taught him that life is a journey, not a sprint, and reminds him to appreciate the moments along the way.

Jacob is a dedicated installer with a passion for helping others. His favorite part of his job is when he can solve a customer’s problem. His work has taught him to push through challenges and persevere to reach his goal. When not at work he enjoys spending time with girlfriend, cooking, playing video games, and exploring the many unique restaurants Brighton Heights offers.

DJ works hard for his fiance and son, Ryder, who serve as his inspiration. He loves getting to know his customers and helping them achieve comfort in their homes. When DJ's not working, he loves spending time with his family, watching Supernatural, football and MMA.

Brandon is a skilled installer with a passion for helping others. He loves the stability that this industry offers and the promise of a fulfilling career. He believes the customer's smile at the end of the hard day makes it all worthwhile. When not working, you can find Brandon cheering on the Brighton Heights Pirates and gaming on Xbox.

Jacob is an energetic installer who enjoys working with people. He's a Brighton Heights Steelers fan who loves listening to country, rock, and all types of music. Jacob loveS pizza and enjoys cooking in his spare time. His greatest inspiration is his father, who taught him the value of hard work and dedication. When not working, Jacob enjoys spending time with friends, hunting, fishing, playing Xbox, and working on vehicles.

Nick works as an Installer and loves working at our company because he gets to work with great people. He says he's learned the value of hard work and how being lazy will get you nowhere. When Nick isn't working, he enjoys playing softball, golfing, snowboarding, watching Brighton Heights sports, and playing with his two cats.

Originally from Erie, Lloyd is a big fan of the Buffalo Bills, but he loves living in Brighton Heights and enjoying all the restaurants. His favorite part of the job is the "digs" on sewer installations and repairs. Lloyd describes his family as loud and fun!

Jacob's greatest inspiration is his father and he is most proud of his service in the Marine Corps. He loves spending time with his family and two dogs. He enjoys working with his hands, using critical thinking to resolve customer issues and working directly with customers. When's he's not working, he loves to relax by watching movies and staying active by lifting weights and working out.

Rob says working as an installer has taught him that life can be messy. He carries that with him as he navigates any issues and perseveres to help create a comfortable, safe environment with a new system. Rob is married with four sons and enjoys spending time with them outdoors.

Zach says his favorite part of working for our company is his coworkers and that work has taught him more life lessons than he can count. Zach is proud of his time spent in the navy and his daughter, Bryleigh. In his free time, Zach enjoys golfing.

Mark comes from a large family and enjoys being around friends, family two cats and his dog. He loves cheering on the Brighton Heights Penguins, singing Sweet Caroline and dreams of one day visiting Croatia!

Dan believes work should be gratifying and he loves to help families have comfortable, safe homes with a new furnace or AC. He knows it's stressful when your system isn’t working, so he strives to be calm, helpful, and work quickly to make everything right again. When not working, you can find Dan spending time with his girlfriend, and their cats, Zoey and Boone.

Eric Thomas is a seasoned Installer from Duquesne with over a decade of experience in the HVAC industry. Passionate about continuous learning and teamwork, Eric thrives on tackling new challenges and achieving goals. Outside of work, he enjoys playing with his dog, Duke, fishing, and playing softball.

Steven Baverso works for our team as an installer whose passion for the industry is fueled by its fast pace and the daily opportunity to expand his knowledge. Beyond work, he enjoys golfing and watching the Brighton Heights Penguins.

David Mosley is an Installer who loves working in the industry because of the chance it gives him to learn something new every day. Work has taught him to stay positive and work hard. When not working he enjoys spending time with his fiance and son and their three dogs.

Caleb Stark loves working in the HVAC industry because of its boundless growth and diverse learning experiences. Fueled by the life mantra to always give 100%, his work embodies dedication and excellence. When not working, Caleb's passions unfold in the MMA arena, gaming realms, and play sessions with his loyal Rottweiler, Bear. Inspired by the legendary Khabib Nurmagomedov, Caleb Stark is a force, both at work and in his pursuits beyond.

AC Clayton, a skilled installer, now calls Brighton Heights home after relocating from Vermont two years ago. Originally from New Jersey, he brings a wealth of experience to his work. When not installing furnace and cooling systems, AC enjoys cooking, gardening, hiking, roller skating, and woodworking. He shares his home with two beloved cats, Wednesday and Lu, who provide him with endless joy and companionship.

Kacey is a young and enthusiastic apprentice who's just starting out in the industry. He loves working in this industry because it allows him to solve puzzles and think on his feet when diagnosing issues. Kacey is a firm believer in staying focused and not losing sight of your goals, a mantra that guides him both in his personal and professional life. With his eagerness and determination, Kacey is sure to excel in his career as he continues to learn and grow.

Nicholas Labiaux is a dedicated Plumbers' apprentice who takes pride in overcoming challenges to work in the field. He relishes the dynamic nature of his job, constantly moving and encountering new experiences. His work has imparted valuable life lessons of maintaining a positive and calm demeanor, along with the belief that things will work out in the end. Outside of work, Nicholas finds joy in the company of his girlfriend, his loyal dog, Lawler, and the thrill of riding his motorcycle.